Frequently Asked Questions

Two ways: call (816) 298-0839 for a no-obligation phone quote, or fill out the Book Free Quote form on any page and we'll reach out to schedule. Either path ends with a free in-home water test before you commit to anything.

Yes — completely free and no obligation. We test for chlorine, chloramine, hardness, pH, and sediment right at your kitchen sink, show you the results, and recommend a system only if your water actually needs one.

Same-week installation is standard across the Kansas City metro. Parkville is our home base, so same-day and next-day service calls are typical. We'll give you a real timeframe when you call.

Yes — we can give you a ballpark over the phone from your home size and a few questions about your water. The final system sizing happens after the free in-home test, but you'll have a solid estimate before anyone comes out.

It depends on your home size, water pressure, and what your free test finds — a 1-bathroom ranch needs a different setup than a 4-bathroom new build. We quote transparently over the phone or in person, include the $500+ installation for free, and offer financing so the monthly cost fits your budget. You'll know the full price before we touch a pipe.

It's genuinely free — a $500+ value we absorb on every new system. The quote you receive is for the equipment and the system itself; the professional installation by our licensed, insured KC technicians is included at no extra cost. No hidden labor fees.

Yes, monthly financing is available through Klarna. Visit our Financing page to learn more and apply. Monthly financing through Klarna issued by WebBank, member FDIC. Subject to credit approval. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.

Because the right system depends on your home's size, water pressure, and what your free test finds — there's no single honest number. We'd rather quote you accurately than post a price that doesn't apply to your home. Call (816) 298-0839 for a real estimate.

Our lifetime warranty covers dry parts — the mechanical and non-consumable components that don't contact water. The control valve, circuit board, and filtration media are covered for 5 years, and labor for issues arising from the original installation is covered for 1 year. Full exclusions and the claim process are detailed on our service pages.

Yes. In addition to our lifetime dry-parts warranty, the components carry manufacturer-backed warranties — Hanskraft valves, Enpress tanks, Jacobi carbon, and ResinTech resin each have their own coverage. We handle the paperwork if you ever need to file.

Email info@cathcartwaterkc.com or call (816) 298-0839 with a description of the issue. We'll confirm whether it's covered under our warranty or the manufacturer's, schedule a visit, and handle the repair at no cost if it's covered. No runaround.

Yes — we service most major brands of whole-home filters, softeners, and RO systems regardless of who installed them. If you inherited a system with your house or your original installer disappeared, we'll inspect it, get it running, and put you on a maintenance plan.

A full inspection, filter or media replacement, control-valve recalibration, brine-tank sanitization, an output water test, and a written service report with your next due date. One visit, everything handled — so your system runs for the life of the unit.

We serve 16 communities across the Kansas City metro — from Parkville and Liberty on the Missouri side to Overland Park and Olathe in Kansas. If you're in the KC metro, we'll come to you.